VIRGIN'S FREE FLIGHTS OFFER

I have been through hell and back to claim my free flights from Virgin. A few months back Virgin Mobile had a promotion on their website. If you buy a mobile phone online you get a free flight to either Brisbane, Gold Coast, Melbourne or Adelaide.

Thinking it's time for me to upgrade my parents mobile, I decided to purchase a mobile each for them as well as my grandmother. The phones arrived and the deal was you need to activate your phone and they SMS a promotion code to you, which you logon to the website to enter. Once you enter the promotion code they mail you out a booking form.

I followed all of those insturctions as advised. My grandmother received the booking form where as my parents didn't. So I called the Virgin Free Flights phone number and spoke to some random chick who told me they have posted out the forms but she will organise to send out another booking form to us. She also advised if I dont receive them within the week to call her back.

A week later I still have no booking forms. So I call the Virgin Free flights phone number again to speak to another chick. She tells me they have posted the form to me twice and refused to post it out again. She stated that I was running out of time to get the forms back to her. Apparently I only have 60 days from activating the phones to get the booking forms in. I fuckin would of got them in if I got the fuckin booking forms in the first place.

After much arguing she tells me that she will fax the forms to me if I have a fax machine. I tell her I will call her back with a fax number within 5 minutes. 5 minutes later I call her with my work fax number for some other chick to tell me they are not allowed to fax the forms. After much arguing she takes my fax number and ensures she will pass it on to the other chick to fax to me.

Two days later there still isn't any fax and I'm on the edge of ripping someone's kidney out from Virgin. Due to the fact I was in a conference meeting for 2 days I have limited time. So I rush out during lunch hour to photocopy my grandmother's booking form and I mail in the photocopies to Virgin to ensure they receive it within the time frame.

Fed up with their shit I write a one page complaint letter to Virgin and email that through to them in hope of solving this issue.

A week later I sill haven't heard from Virgin in regards to my complaint so I decide to complain to consumer affairs but before I do I decide to call the Virgin Free flights phone number again to check if they received my booking forms.

After a long chat with the woman on the phone addressing my complaint I actually discover that Virgin has outsourced their free flights promotion to a marketing company. Now this is where it gets good. The company running the Virgin promotion is infact my marketing company. It's our warehouse in Sliverwater looking after it.

The funny part is the chick on the phone realises its actually me on the phone. This will hopefully speed up my free flights claim now!

It's a small world!

I want my fuckin flights before I leave!